Shipping Policy for Docpariz.com
Effective Date: January 3, 2025
At Docpariz.com, we are committed to providing our customers with the best shopping experience possible. Our shipping policy ensures that your order is processed and delivered to you efficiently and securely. Please review the details below for a complete understanding of our shipping procedures.
1. Shipping Locations:
We currently offer shipping services to all locations within the United States, including all 50 states and U.S. territories. We also provide international shipping to select countries. For international customers, please be aware that shipping fees, delivery times, and customs duties may vary depending on the destination.
2. Order Processing Time:
Once an order is placed on Docpariz.com, we will process it within 1–2 business days, excluding weekends and public holidays. Orders placed on weekends or holidays will be processed on the next business day. During peak seasons, such as holidays or special promotions, processing time may be extended. You will receive an email notification once your order has been dispatched.
3. Shipping Methods and Delivery Times:
We offer a variety of shipping methods to ensure your convenience. The following options are available:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
- Next-Day Shipping: Available for select locations (please confirm at checkout)
Please note that shipping times are estimated and may vary depending on the destination, availability of the product, and courier service.
4. Shipping Costs:
Shipping costs are calculated based on the weight and destination of your order. The exact shipping fee will be provided during checkout before you complete your purchase. We often offer special promotions for free or discounted shipping, so keep an eye out for any available deals during checkout.
- Free Standard Shipping: Orders over $50 within the United States qualify for free standard shipping.
- Discounted Shipping: Occasionally, we offer discounted rates on expedited shipping options. Promotions will be applied automatically at checkout if eligible.
5. Packaging:
We take extra care to ensure that all products are packed securely to avoid any damage during transit. Our packaging is environmentally friendly, and we make every effort to minimize waste while ensuring your products arrive in perfect condition.
6. Tracking Your Order:
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment on the courier’s website. If you have any issues tracking your order or if your tracking number doesn’t work, please contact our customer service team at info@docpariz.com for assistance.
7. Address Accuracy:
It is crucial that the shipping address you provide during checkout is accurate and complete. If there is an error in the shipping address provided, please contact us as soon as possible to make corrections before your order is processed and shipped. We cannot be held responsible for delays or misdeliveries caused by incorrect address information.
8. Lost or Damaged Orders:
While we strive to ensure that every order reaches our customers in perfect condition, in the rare event that your order is lost or damaged during transit, please notify us immediately at info@docpariz.com. We will work with the courier service to resolve the issue as quickly as possible. Depending on the circumstances, we may issue a replacement or refund if the issue is confirmed to be our responsibility.
9. International Orders:
For international shipments, please be aware that customs duties, taxes, and fees are not included in the shipping costs and are the responsibility of the recipient. Customs policies vary by country, and Docpariz.com cannot control or predict the additional charges that may be applied by customs authorities. For any questions regarding international shipping, feel free to reach out to us at info@docpariz.com.
10. Returns and Exchanges:
If you are not fully satisfied with your purchase, please refer to our Return and Exchange Policy. We accept returns and exchanges within 30 days of purchase, as long as the product is unused and in its original packaging. Shipping fees for returns are the responsibility of the customer, unless the item was damaged or defective upon arrival.
11. Customer Support:
If you have any questions about shipping or your order, please don’t hesitate to contact us. Our customer service team is available to assist you via phone at (903) 986-3816 or via email at info@docpariz.com. We are here to help and ensure your shopping experience with Docpariz.com is a positive one.
Thank you for choosing Docpariz.com for your automotive accessory needs!